Refund Policy

1. Consultation and Medication Pricing

The price displayed on each product page covers both the telehealth consultation with a licensed healthcare provider and the medication itself, if a prescription is issued. No medication is dispensed without provider approval.

2. Refunds for Non-Approval

If you are not approved for treatment after your consultation, you will receive a full refund of the medication portion of your payment. The $75 consultation fee is non-refundable.

3. No Refunds After Prescription Is Issued

Once a prescription has been issued by a licensed provider and submitted to the pharmacy for fulfillment, the order cannot be canceled, changed, or refunded. This applies regardless of whether the medication has shipped.

By completing your consultation and submitting payment, you acknowledge that a prescription, if issued, will be processed immediately and that no refund will be available at that point.

4. Subscription Auto-Refill Cancellations

For subscription plans with automatic refills, your cancellation options depend on where your refill order is in the fulfillment process:

• Before your renewal date: You may cancel at any time before your scheduled renewal at no charge. No payment will be taken.
• After renewal, before provider review: If your refill payment has been processed but the order has not yet been sent to a physician for prescription review, you may cancel for a refund of your order, less a 7.5% cancellation fee. This fee helps cover non-refundable merchant processing fees and platform fees.
• After a prescription has been issued: Once your refill has been reviewed and a prescription has been issued to the pharmacy, the order cannot be canceled, changed, or refunded, as described in Section 3.

To cancel a subscription or an in-process refill, manage your plan in your account settings or contact us as soon as possible so we can act before your order is sent for provider review.

5. How to Request a Refund

To request a refund, please contact us with your order information. Refund requests are typically reviewed and processed within 5–10 business days.