Privacy
Privacy Policy
Last Updated: October 12, 2025
RxION (“RxION,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our telemedicine platform, mobile applications, and engage with our services (collectively, the “Services”).
By accessing or using our Services, you consent to the collection, use, disclosure, and protection of your information as described in this Privacy Policy. If you do not agree with our practices, please do not use our Services.
1. Scope of This Privacy Policy
This Privacy Policy applies to all personal information we collect through:
• Our website: www.tryrxion.com
• Our mobile applications
• Communication through email, SMS, or other channels
• Any other services that link to this Privacy Policy
This Privacy Policy does not apply to Protected Health Information (PHI) regulated by HIPAA. To learn how we handle PHI, please refer to our HIPAA Privacy Policy.
Note: This Privacy Policy applies only to services provided by RxION and does not cover the privacy practices of RxION’s designated pharmacy or other third-party pharmacy partners.
2. Information We Collect
We collect both Personal Information (PI) and Non-Personal Information (NPI) directly from you, automatically through your interactions with our platform, and from third parties.
A. Personal Information You Provide Directly
When you use our Services, we may collect:
• Full name
• Date of birth
• Mailing address
• Email address
• Phone number
• Gender and demographic information
• Medical history and health-related information (HIPAA-covered)
• Payment details (processed by third-party providers)
• Account login credentials
• Communications you send us (emails, chats, surveys, reviews)
• Any other information you choose to provide
B. Information We Collect Automatically
We automatically collect information such as:
• Device type, operating system, and browser type
• IP address and approximate geolocation
• Pages visited, links clicked, and time spent on pages
• Referring and exit pages
• Search queries
• Cookie and tracking data
C. Information from Third Parties
We may receive information from:
• Licensed healthcare providers
• RxION’s designated pharmacy (for prescription fulfillment only)
• Payment processors
• Analytics providers (e.g., Google Analytics)
• Advertising and remarketing partners
• Public databases or social media platforms (if you engage with us there
3. How We Use Your Information
We use your information for legitimate business purposes, including:
A. Providing and Improving Our Services
• Verifying identity and eligibility
• Processing registration, intake, and consultations
• Scheduling and managing appointments
• Facilitating prescription fulfillment through our designated pharmacy
• Processing payments and transactions
B. Communicating With You
• Sending transactional messages (appointments, prescription updates)
• Providing customer support
• Sharing service updates or policy changes
C. Personalizing Your Experience
• Customizing content and recommendations
• Delivering personalized marketing where legally permitted
D. Research and Analytics
• Improving services and user experience
• Monitoring usage trends
• Measuring marketing effectiveness
E. Ensuring Security and Compliance
• Preventing fraud and abuse
• Complying with legal and regulatory obligations
• Protecting the rights and safety of RxION and users
4. How We Share Your Information
RxION does not sell your personal information.
A. Healthcare Providers
We share information with licensed healthcare providers to evaluate medical information and provide treatment.
B. RxION’s Designated Pharmacy
Information, including PHI, may be shared solely for prescription fulfillment. The pharmacy is responsible for its own privacy practices.
C. Service Providers and Vendors
We may share information with trusted vendors providing:
• Payment processing
• Hosting and IT services
• Customer support tools
• Analytics and marketing services
D. Legal and Regulatory Disclosures
We may disclose information when required to:
• Comply with law or legal processes
• Enforce agreements
• Prevent fraud or security threats
E. Business Transfers
Personal information may be transferred during mergers, acquisitions, or asset sales, with notice provided when required.
5. Cookies and Tracking Technologies
RxION uses cookies and similar technologies, including:
• Essential cookies – Core site functionality
• Analytics cookies – Usage analysis
• Advertising cookies – Personalized ads
• Social media cookies – Content sharing
You can manage cookies through browser settings or industry opt-out tools.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
A. Right to Access
Request a copy of your personal data.
B. Right to Correct
Request correction of inaccurate information.
C. Right to Delete
Request deletion, subject to legal obligations.
D. Right to Object or Restrict Processing
Limit or object to certain data uses.
E. Right to Data Portability
Receive your data in a structured format.
F. Right to Opt-Out of Sharing
Opt-out of data sharing for targeted advertising.
G. Right to Non-Discrimination
No penalty for exercising privacy rights.
7. Marketing Communications and Opt-Outs
You may opt out of marketing communications by:
• Clicking “Unsubscribe” in emails
• Replying “STOP” to SMS messages
• Updating your account preferences
Transactional messages will still be sent.
8. Data Retention
We retain personal information only as long as necessary for service delivery, legal compliance, and dispute resolution.
9. Data Security
We use industry-standard safeguards, including:
• SSL encryption
• Role-based access controls
• Regular security audits
• Privacy training for staff
No system is completely secure.
10. Third-Party Websites
We are not responsible for third-party privacy practices. Review their policies before sharing information.
11. Children’s Privacy
RxION does not knowingly collect data from individuals under 18. Any such data will be deleted promptly.
12. International Users
Our Services are intended for U.S. residents. International compliance will apply if expanded.
13. Changes to This Privacy Policy
• Updates will be posted with a revised date
• Material changes will be communicated
Continued use of the Services constitutes acceptance.
14. Contact Us
If you have questions or wish to exercise your privacy rights, please contact RxION.