Privacy Policy

Last Updated: October 12, 2025

RxION ("RxION," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our telemedicine platform, mobile applications, and engage with our services (collectively, the "Services").

By accessing or using our Services, you consent to the collection, use, disclosure, and protection of your information as described in this Privacy Policy. If you do not agree with our practices, please do not use our Services.

‍

1. Scope of This Privacy Policy

This Privacy Policy applies to all personal information we collect through:

• Our website: www.tryrxion.com
• Our mobile applications
• Communication through email, SMS, or other channels
• Any other services that link to this Privacy Policy

This Privacy Policy does not apply to Protected Health Information (PHI) regulated by HIPAA. To learn about how we handle PHI, please refer to our HIPAA Privacy Policy.

Note: This Privacy Policy applies only to the services provided by RxION and does not cover the privacy practices of RxION's designated pharmacy or any other third-party pharmacy partners that fulfill prescriptions. Please refer to the pharmacy's own privacy practices for more information on how they handle your information.

‍

2. Information We Collect

We collect both Personal Information (PI) and Non-Personal Information (NPI) directly from you, automatically from your interactions with our platform, and from third parties.

‍

A. Personal Information You Provide Directly

When you use our Services, we collect information you provide voluntarily, such as:

1. Full name
2. Date of birht
3. Mailing address
4. Email address
5. Phone number
6. Gender and demographic information
7. Medical history and health-related information (covered under HIPAA)
8. Payment details (credit/debit card information processed by third-party payment providers)
9. Account login credentials
10. Communications you send us (email, chat, surveys, reviews)
11. Other information you choose to provide

B. Information We Collect Automatically

When you interact with our website or mobile app, we automatically collect information about:

Device type, operating system, and browser type

IP address and geolocation data

Pages you visit, links you click, time spent on pages

Referring/exit pages

Search queries

Cookies and tracking technologies data (see Section 5)

C. Information from Third Parties

We may collect personal information about you from third-party sources, including:

• Device type, operating system, and browser type
• IP address and geolocation data
• Pages you visit, links you click, time spent on pages
• Referring/exit pages
• Search queries
• Cookies and tracking technologies data (see Section 5)

3. How We Use Your Information

We use your personal information for a variety of legitimate business purposes, including:

A. Providing and Improving Our Services

• Verifying your identity and eligibility to use our Services
• Processing your registration, intake, and telemedicine consultations
• Scheduling and managing your healthcare appointments
• Fulfilling prescriptions and arranging delivery with RxION's designated pharmacy (note: RxION does not operate a pharmacy and does not handle or ship medications)
• Processing transactions and payment collections

B. Communicating With You

• Sending transactional messages (appointment confirmations, prescription updates)
• Providing customer support and responding to your inquiries
• Sending updates about new services, features, or policy changes

C. Personalizing Your Experience

• Customizing content and recommendations based on your preferences and browsing behavior
• Delivering personalized marketing communications, where legally permitted

D. Research and Analytics

• Conducting data analysis to improve our Services and user experience
• Monitoring and analyzing usage patterns and trends
• Measuring the effectiveness of our marketing campaigns

E. Ensuring Security and Compliance

• Detecting and preventing fraud, abuse, or security threats
• Complying with legal obligations, regulatory requirements, and enforcing our Terms of Use
• Protecting the rights, privacy, safety, or property of RxION and our users

Detecting and preventing fraud, abuse, or security threats

Complying with legal obligations, regulatory requirements, and enforcing our Terms of Use

Protecting the rights, privacy, safety, or property of RxION and our users

4. How We Share Your Information

RxION does not sell your personal information. We only share your data in ways that comply with this Privacy Policy and applicable law.

A. Healthcare Providers

We share personal information with licensed healthcare providers who evaluate your medical information, provide consultations, and issue prescriptions.

B. RxION's Designated Pharmacy

Your personal information, including PHI (as governed by HIPAA), may be securely shared with RxION's designated pharmacy solely for the purpose of fulfilling and shipping your prescriptions. The designated pharmacy is independently responsible for its own privacy practices and compliance with applicable pharmacy and privacy laws.

C. Service Providers and Vendors

We may disclose your information to trusted service providers that assist us with:

Payment processing merchant account/s

IT support and hosting services

Customer support platforms

Data analytics

Marketing and advertising services

All service providers are contractually obligated to use your data only as necessary to perform services on our behalf and maintain confidentiality.

D. Legal and Regulatory Disclosures

We may disclose your personal information to law enforcement, regulatory authorities, or other third parties if required by:

Applicable law, regulation, legal process, or government request

Enforcement of our Terms of Use, Privacy Policy, or other agreements

Protection of the rights, property, or safety of RxION, our users, or others

Detection or prevention of fraud, security threats, or illegal activities

E. Business Transfers

If RxION is involved in a merger, acquisition, financing, sale of assets, bankruptcy, or other transaction, your personal information may be transferred as part of that transaction. We will provide notice before your personal data becomes subject to a different privacy policy.

Note: RxION provides telemedicine services and does not dispense or ship medications. All prescription fulfillment is handled by RxION's designated pharmacy. Any questions about prescription handling, shipping, or pharmacy-specific privacy practices should be directed to that pharmacy.

5. Cookies and Tracking Technologies

RxION uses cookies and similar tracking technologies to enhance your browsing experience. These may include:

Essential cookies: Required for core website functionality (e.g., login, security).

Analytics cookies: Help us analyze usage patterns and improve functionality.

Advertising cookies: Deliver personalized advertisements based on your interests.

Social media cookies: Enable content sharing through social media platforms.

You can control cookies by:

Adjusting your browser settings

Opting out of advertising cookies via industry opt-out programs (e.g., Network Advertising Initiative, Digital Advertising Alliance)

Disabling cookies may impact certain features of our website.

6. Your Rights and Choices

Depending on your jurisdiction (California, Colorado, Virginia, GDPR in the EU), you may have the following rights:

A. Right to Access

You have the right to request a copy of your personal data collected by RxION.

B. Right to Correct

You may request correction of inaccurate or incomplete personal information.

C. Right to Delete

You may request that RxION delete your personal data, subject to legal exceptions (e.g., medical record retention laws).

D. Right to Object or Restrict Processing

You may object to certain processing activities, such as direct marketing, or request restrictions on the processing of your personal data.

E. Right to Data Portability

You may request a copy of your personal data in a structured, machine-readable format, where applicable.

F. Right to Opt-Out of Sale or Sharing (CCPA/CPRA)

Although RxION does not "sell" personal information as defined under CCPA, you may have the right to opt-out of the "sharing" of personal data for targeted advertising purposes.

G. Right to Non-Discrimination

You will not receive discriminatory treatment for exercising your privacy rights.

7. Marketing Communications and Opt-Outs

RxION may send you marketing emails or SMS communications. You can opt out by:

Clicking the "Unsubscribe" link in emails

Replying "STOP" to SMS messages

Adjusting your communication preferences in your account settings

Even if you opt out of marketing messages, you will continue to receive transactional messages (e.g., appointment confirmations, account updates).

8. Data Retention

RxION retains your personal information as long as necessary to:

Provide you with our Services

Comply with legal obligations (e.g., healthcare record retention laws)

Resolve disputes and enforce agreements

When no longer required, we securely delete or anonymize your data in accordance with our data retention policies.

9. Data Security

We take data security seriously and implement industry-standard measures to safeguard your personal information, including:

Secure Socket Layer (SSL) encryption

Role-based access controls

Regular security audits

Staff training on data privacy

However, no system can guarantee 100% security. You are responsible for maintaining the confidentiality of your account credentials.

10. Third-Party Websites

Our Services may include links to third-party websites or services not operated by RxION. We are not responsible for the privacy practices of third parties. We encourage you to read their privacy policies before sharing personal information.

11. Children's Privacy

RxION does not knowingly collect or solicit personal information from children under the age of 18.

If we discover we have collected personal data from a minor without verified parental consent, we will delete it promptly.

Parents or guardians who believe their child has provided personal information should contact us.

12. International Users

Our Services are currently intended for U.S. residents only. If we expand internationally, we will comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) in the EU/EEA.

13. Changes to This Privacy Policy

RxION may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

We will notify you of material changes via email or prominent notice on our website.

The revised policy will include an updated "Last Updated" date.

Continued use of the Services constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, contact us.

‍